With a career with FSC, you will join our team of extraordinary individuals
who are compassionate, caring, friendly, and passionate about
bringing dreams and miracles together.
Careers to Apply For*
Family Source Consultants is proud to celebrate over 18 years as a leading authority in third-party reproductive services. FSC is a premier surrogacy and egg donor agency headquartered in Chicago that matches and facilitates Gestational Surrogacy and Egg Donation arrangements in the United States and internationally. We are pleased to assist individuals and couples of all races, sexual orientations, and religious and ethnic backgrounds to build their families through the kindness of gestational surrogates and egg donors.
Job Summary
We seek an Intake Specialist who is an organized and confident decision-maker, guiding gestational surrogates and egg donors through the intake/admissions process smoothly with support and excitement. Ultimately, helping the company grow and thrive by reaching target goals in screening and matching gestational surrogates and egg donors. An Intake Specialist works closely and swiftly with gestational surrogate and egg donor candidates to educate them regarding the process, collect and review applications, and interview candidates for acceptance into our program; to ultimately match with our hopeful Intended Parents.
Responsibilities
- Prompt reply to surrogate and egg donor applicants
- Review applicants to move forward in the qualifying process to determine eligibility
- Ensure that potential surrogates and egg donors have a positive intake and matching experience, and a full understanding of the process
- Request and save medical records, or work closely with the Medical Records Team to ensure documents are obtained
- Work diligently in obtaining necessary information and documents to intake candidates fully
- Provide a high level of customer service to ensure an efficient admission process, and matching is complete
- Practice within the highest ethics and standards, maintaining the confidentiality of each candidate
- Work closely with the Match Team (supporting Intended Parents) regarding match management to ensure profiles are reviewed and properly shared, meeting parties’ criteria
- Coordinate psychological screening appointments
- Ensure candidates are provided necessary intake materials including, but not limited to, identification cards, vaccination records/cards, benefits package documents, medical insurance cards, and policy booklet
- Build and develop relationships within the third-party community to promote our agency
- Perform other duties that support our organization as assigned
Required Qualifications
- Ability to develop strong relationships quickly and work in a fast-paced environment characterized by growth and change
- Ability to work independently
- Discretion and confidentiality: Handling sensitive personal and medical information with the utmost care
- Must be highly organized and detail-oriented
- Computer and data entry skills
- Tech-savvy: Competence with online forms, scheduling tools, electronic document management, and secure communication platforms
- Strong organizational skills: Ability to manage multiple applicants and timelines simultaneously
- Must have excellent email/communication etiquette and appearance
- Experience in third-party reproduction: Familiarity with surrogacy, egg donation, or IVF processes is highly beneficial.
*Candidates with the above qualifications must submit a resume with a cover letter to be considered.
We Offer:
- Medical/Dental/Vision Insurance
- Generous PTO Policy: We offer a competitive paid time off plan that encourages employees to take the time they need for personal commitments
- All U.S. major holidays off
- The fulfillment of helping others achieve their dreams of family
- Travel opportunities for company events
- Professional Development: Opportunities for growth, mentorship, and industry education
- Collaborative Team: We operate as a team, supporting each other without ego. Guidance is always available, and success is shared
Schedule:
Standard schedule: Monday–Friday, with flexibility required for occasional weekend coverage on a rotating basis
Family Source Consultants is proud to celebrate over 18 years as a leading authority in third-party reproductive services. FSC is a premier surrogacy and egg donor agency headquartered in Chicago that matches and facilitates Gestational Surrogacy and Egg Donation arrangements in the United States and internationally. We are pleased to assist individuals and couples of all races, sexual orientations, and religious and ethnic backgrounds to build their families through the kindness of gestational surrogates and egg donors.
Job Summary
The Insurance and Benefits Support Coordinator plays a vital role in ensuring that all surrogates participating in FSC’s programs have the appropriate insurance coverage and receive the financial support they need throughout their journey. This role collaborates closely with insurance partners, medical providers, and internal teams to manage medical claims, facilitate reimbursements, and provide administrative support during the intake process. By maintaining thorough records and providing expert guidance, this position supports a seamless and stress-free experience for both surrogates and Case Coordinators.
Success Metrics
- All surrogates and egg donors have verified, adequate insurance coverage prior to medical procedures.
- Claims and reimbursement processes are completed efficiently and accurately.
- High levels of satisfaction reported by surrogates and internal staff regarding insurance and financial guidance.
- Timely resolution of outstanding or denied claims.
- Intake administrative tasks are completed promptly and accurately.
Core Responsibilities
Insurance Coordination
- Verify that all surrogates have adequate medical insurance coverage in place prior to starting their journey.
- Work directly with insurance partners (e.g., IFI, Art Risk) to secure, review, and document insurance policies tailored to each journey.
- Ensure ongoing policy accuracy and compliance.
Claims Management
- Guide surrogates and Case Coordinators through the medical claims process, ensuring proper documentation and timely filing.
- Act as liaison between insurance partners, medical providers, and surrogates to resolve any claim-related issues or denials.
- Maintain accurate, up-to-date records of claims activity, including follow-up on pending or denied items.
- Confirm that all post-delivery medical bills are resolved and paid in full.
Reimbursement Assistance
- Support Case Coordinators and surrogates in submitting out-of-pocket medical expenses for reimbursement.
- Ensure that all reimbursement or payment requests are submitted accurately and promptly.
- Troubleshoot any billing or payment issues to minimize delays and stress for surrogates.
Administrative Support
- Provide administrative assistance to the Surrogacy and Egg Donor Intake Program, supporting the intake process and initial surrogate onboarding as needed.
| Area | Expectations |
| Organization | Maintain detailed and organized records of insurance policies, claims, and reimbursements. |
| Collaboration | Work closely with Case Coordinators, intake staff, and external insurance partners to ensure timely and accurate processing. |
| Communication | Communicate clearly and compassionately with surrogates, explaining complex insurance topics in an approachable way. |
| Proactivity | Anticipate insurance and claims issues before they escalate; follow up diligently on unresolved items. |
| Confidentiality | Handle all sensitive medical and financial information with discretion and professionalism. |
| Accountability | Ensure follow-through on all tasks and deadlines to maintain trust with surrogates and the FSC team. |
*Candidates with the above qualifications must submit a resume with a cover letter to be considered.
We Offer:
- Medical/Dental/Vision Insurance
- Generous PTO Policy: We offer a competitive paid time off plan that encourages employees to take the time they need for personal commitments
- All U.S. major holidays off
- The fulfillment of helping others achieve their dreams of family
- Travel opportunities for company events
- Professional Development: Opportunities for growth, mentorship, and industry education
- Collaborative Team: We operate as a team, supporting each other without ego. Guidance is always available, and success is shared
Schedule:
Standard schedule: Monday–Friday
Location: Remote or Hybrid
Job Type: Full-Time
About Family Source Consultants
Family Source Consultants is a leading surrogacy and egg donation agency dedicated to helping individuals and couples build their families. With a compassionate and professional approach, we guide intended parents and surrogates through every stage of their journey.
Position Overview
We are currently seeking a dedicated Match Specialist to join our team. The ideal candidate is self-motivated, compassionate, resourceful, and diplomatic, with a strong ability to work in a fast-paced, deadline-driven environment. Experience in third-party reproduction or IVF—whether personal or professional—is preferred. This role requires occasional evening and weekend availability.
Responsibilities:
- Guide intended parents through the surrogacy matching process, ensuring a seamless and supportive experience.
- Collaborate closely with the Surrogate Intake Team to assess and onboard surrogate candidates.
- Facilitate and oversee match meetings between surrogates and intended parents.
- Uphold the highest ethical and confidentiality standards in accordance with applicable policies and regulations.
- Conduct thorough evaluations to identify the most suitable surrogates for intended parents.
- Maintain precise records and ensure clear, transparent communication between intended parents, surrogates, and the Case Management team following a match.
- Perform additional duties as assigned.
Required Qualifications:
- Ability to thrive in a fast-paced, growth-oriented environment.
- Professional demeanor with exceptional communication skills.
- Strong conflict resolution skills and the ability to navigate complex situations with diplomacy.
- Keen attention to detail to ensure all matching criteria and preferences are met.
- Deep understanding of the emotional aspects of surrogacy, with the ability to provide compassionate support to both intended parents and surrogates.
- Strong organizational and time management skills with the ability to work independently and prioritize effectively.
- Proactive, solution-oriented mindset with a drive for innovation and excellence.
- Ability to support intended parents through sensitive conversations, reinforcing the importance of matching criteria.
- Strong relationship-building skills to foster positive connections with intended parents and surrogates.
- Commitment to maintaining HIPAA compliance and confidentiality standards.
Preferred Qualifications:
- Professional experience in third-party reproduction
Benefits:
- Remote work flexibility
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Life insurance
- Paid holidays
- Generous PTO
- Professional development opportunities
- The rewarding opportunity to help make the dream of parenthood a reality by Bringing Dreams & Miracles Together!
If you are passionate about helping others build families and have the qualifications to thrive in this role, we encourage you to apply.
Location: Remote or Hybrid
Job Type: Full-Time
About Family Source Consultants
Family Source Consultants is a leading surrogacy and egg donation agency dedicated to helping individuals and couples build their families. With a compassionate and professional approach, we guide intended parents and surrogates through every stage of their journey.
Position Overview
The Third-Party Match Coordinator is responsible for supporting newly matched egg donors, surrogates and intended parents, ensuring a smooth transition from match confirmation to the egg donor and surrogate’s medical clearance at the intended parent’s fertility center. This role requires excellent communication skills, attention to detail, and the ability to manage multiple cases simultaneously while providing exceptional support to all parties involved.
Key Responsibilities
- Case Management:
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- Guide egg donors, surrogates and intended parents from the time of matching through the egg donor and surrogate’s medical clearance.
- Records Management:
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- Share egg donor and surrogate medical records with the intended parents’ fertility center and ensure all necessary documentation is submitted promptly.
- Communication & Coordination:
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- Act as a liaison between fertility centers, surrogates, egg donors, and intended parents to ensure all parties remain informed and aligned.
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- Maintain regular contact with egg donors, surrogates and intended parents, providing updates, and addressing any questions or concerns.
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- Coordinate with escrow management to facilitate financial aspects of the journey, ensuring timely disbursements.
- Scheduling & Documentation:
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- Assist with scheduling medical appointments, tracking progress, and ensuring all required steps are completed for egg donor and surrogate medical clearance.
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- Facilitate monitoring locations for egg donors and surrogates to complete necessary medical testing and evaluations.
- Travel Coordination:
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- Arrange and manage surrogate travel, including ground transportation, airfare, and hotel accommodations for medical appointments.
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- Ensure travel logistics align with clinic schedules and the egg donor and surrogate’s availability.
- Support & Advocacy:
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- Provide emotional support and guidance to egg donors, surrogates and intended parents, ensuring they feel confident and informed throughout the process.
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- Address any concerns or challenges that may arise and offer appropriate solutions.
- Compliance & Accuracy:
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- Ensure all processes adhere to agency policies, industry best practices, and legal requirements.
Qualifications
- Experience in egg donation, surrogacy, third-party reproduction, fertility coordination, or a related field is preferred.
- Strong organizational skills with the ability to manage multiple cases and deadlines.
- Excellent written and verbal communication skills.
- High level of professionalism, discretion, and empathy when working with intended parents and surrogates.
- Ability to work independently while collaborating effectively with a team.
- Proficiency in Microsoft Office, Google Suite, and CRM systems.
- Experience with travel coordination or logistics is a plus.
Why Join Us?
- Be part of a mission-driven company dedicated to helping build families.
- Supportive and team-oriented work environment.
- Opportunity to grow within a dynamic and evolving industry.
- If you are passionate about making a difference in the lives of others and have the skills to coordinate surrogacy journeys with care and precision, we encourage you to apply.
*Candidates with the above qualifications must submit a resume with a cover letter to be considered.
Benefits:
- Medical/Dental/Vision Insurance
- Flexible schedule
- Paid time off
Schedule:
- Monday to Friday, rotating weekend shift with flex time off
Are you passionate about helping families grow and thrive? Family Source Consultants, a leading surrogacy and egg donation agency, is seeking a driven and compassionate Client and Business Development Advisor to join our team!
In this dynamic role, you’ll be the first point of contact for intended parent leads—guiding them with empathy, education, and confidence as they take the first steps in their family-building journey. You’ll also play a key role in cultivating and maintaining strong relationships with fertility centers and clinics nationwide.
Responsibilities
- Serve as the primary contact for new intended parent leads, providing prompt, informative, and supportive communication
- Build trust and confidence with leads through consistent follow-up, personalized consultations, and deep knowledge of our services
- Guide leads through every step of the decision-making process, with the goal of converting inquiries into committed clients
- Maintain detailed tracking of lead activity and conversion metrics in CRM systems
- Present the value, reputation, and support Family Source Consultants offers throughout the surrogacy and egg donation journey
- Collaborate with internal teams to ensure new clients are seamlessly transitioned to the next stage of their journey
- Build, nurture, and expand referral relationships with fertility clinics and reproductive professionals
Requirements
- Ability to develop strong relationships quickly and work in a fast-paced environment characterized by growth and change
- Have impeccable communication skills
- Ability to work independently and prioritize multiple tasks
- Possess excellent time management and organizational skills
- A heart for helping others and a passion for family building
- Must have a professional appearance, work quality, and personal skills
- Experience with third-party reproduction and emotional aspects related; former egg donor, surrogate, or former intended parent is a plus
At Family Source Consultants, we lead with empathy, integrity, and purpose. You’ll be part of a team that’s changing lives—one family at a time. We offer competitive pay, unlimited PTO, a supportive work culture, and the opportunity to make a meaningful impact every single day.
- Salary + Commission
- Remote Schedule
- Medical, Vision and Dental Insurance,
- 401(k)
- Unlimited PTO
- To work in a meaningful industry that is life-changing
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
- Evenings and Weekends as needed
Work Location: Remote